Help Desk

We provide our clients with a dedicated helpdesk support and ensure their IT issues are resolved within agreed SLAs. We adhere to ISO/IEC 20000 and seek to implement IT Service Management best practice, a help desk may offer a wider range of user centric services and be part of a larger Service Desk.

Our help desk team is organized as follows:

Deskside team - responsible for the desktops, laptops, and peripherals, such as personal digital assistants. The help desk will assign the desktop team the second-level deskside issues that the first level was not able to solve. They set up and configure computers for new users and are typically responsible for any physical work relating to the computers such as repairing software or computer hardware issues and moving workstations to another location.

Network team - The network team is responsible for the network software, hardware and infrastructure such as servers, switches, backup systems and firewalls. They are responsible for the network services such as email, file, and security. The help desk will assign the network team issues that are in their field of responsibility.

Server team - The server team is responsible for most, if not all, of the servers within the organization. This includes, but is not limited to, Domain Name System (DNS) Servers, Network Authentication, Network Shares, Network Resources, Email accounts, and all aspects of server software. It also includes more advanced services such as databases, Storage or Content Management Systems, specialized proprietary services, and other industry-specific server-based applications.

 

 

 

Why Choose Us

1

Customer Focused
We deliver in every aspect of our client dealings.

2

Experienced Staff
We have the resources with the relevant experience to deliver.

3

Resources to Deliver
No matter the size of the project is, we can deliver on time.

4

Process Oriented
High quality delivery on all ranges of projects.

5

Cutting Edge Tools
Advanced tools that enable us to deliver in all environments.

6

Constantly Evolving
We are constantly researching new and upcoming technologies .

7

Industry Certified
We hold certifications from CISA, CISM, SAP, Microsoft, etc.

8

Strong Partnerships
...with some of the world's leading technology firms.

9

Established Business
Since 2009, we have very exciting projections for the years ahead.

10

Honesty and Integrity
Transparency with clients is what sets us apart from our competition.